Privacy Policy

Introduction

In this Privacy Policy, “we”, “us” and “our” refers to:

Archer Lane Home Loans Pty Ltd (ABN 42 641 140 874)
Credit Representative Number 575223
as a credit representative of
Finsure Finance and Insurance Pty Ltd (ABN 72 068 153 926, Australian Credit Licence Number 384704).

This Privacy Policy outlines how we collect, use, disclose and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

As a credit representative, Archer Lane Home Loans Pty Ltd is authorised under the Australian Credit Licence held by Finsure Finance and Insurance Pty Ltd. Accordingly, your personal information may be collected, held, used and disclosed by both Archer Lane Home Loans and Finsure.

Where applicable, credit information is handled in accordance with:

  • Part IIIA of the Privacy Act

  • Privacy (Credit Reporting) Code 2014

Why we collect personal information

We collect and hold your personal information for purposes including:

  • assessing your application for finance and managing that finance

  • providing you with credit assistance and loan recommendations

  • managing our relationship with you

  • complying with legal and regulatory obligations (including AML/CTF laws)

  • direct marketing (where permitted)

  • supporting aggregator, lender and compliance requirements

Information we collect from you

We may collect personal information including:

  • Name, contact details, date of birth

  • Identification documents (driver’s licence, passport, etc.)

  • Tax File Number and tax residency (where permitted)

  • Employment and income details

  • Assets, liabilities and financial position

  • Bank account details

  • Credit information (see below)

If you apply for finance, we may also collect:

  • Number of dependants

  • Living expenses and commitments

  • Residential history

  • Supporting financial documents

We will only collect sensitive information (e.g. health data for insurance) with your consent.

Information we collect from others

We may also collect information from:

  • Credit reporting bodies

  • Lenders and financial institutions

  • Your accountant, solicitor or other representatives

  • Public registers and verification services

  • Finsure Finance and Insurance Pty Ltd and associated service providers

How personal information is collected

We collect your personal information:

  • directly from you (applications, forms, conversations)

  • via electronic verification systems

  • through third parties you authorise

  • from publicly available sources

If you provide information about another person, you confirm you have their consent.

Anonymity

You may interact with us anonymously in limited circumstances. However, we are generally required to identify you when providing credit assistance.

How we use and disclose your personal information

We use your information to:

  • assess and arrange finance

  • provide credit assistance and recommendations

  • submit applications to lenders

  • manage your loan and ongoing services

  • meet compliance obligations

We may disclose your information to:

  • lenders, funders and mortgage insurers

  • Finsure Finance and Insurance Pty Ltd and its related entities

  • service providers (CRM systems, IT, document processing)

  • your authorised representatives (e.g. accountant, solicitor)

  • government bodies (ASIC, AUSTRAC)

  • credit reporting bodies

  • overseas service providers (where applicable)

You consent to these disclosures where necessary to provide our services.

Direct marketing

We may contact you about products or services that may interest you via:

  • email

  • phone

  • SMS

  • digital platforms

You can opt out at any time by contacting:

📧 emily@archerlane.com.au
or via unsubscribe links.

Credit Information

We may collect and use credit information to:

  • assess your eligibility for credit

  • obtain credit reports

  • verify your financial position

This may include:

  • repayment history

  • defaults

  • credit enquiries

Security of information

We take reasonable steps to protect your information from:

  • misuse

  • loss

  • unauthorised access

Information is stored securely in electronic systems (including CRM platforms such as Infinity).

Data retention

We retain personal information as required by law, including under:

  • Anti-Money Laundering and Counter-Terrorism Financing Act 2006

  • other regulatory obligations

When no longer required, we securely destroy or de-identify it.

Cross-border disclosure

Some service providers (including those used by Finsure) may be located overseas (e.g. Philippines).

We take reasonable steps to ensure your information is handled securely.

Access and correction

You may request access to or correction of your personal information at any time.

Contact:

📧 emily@archerlane.com.au

We will respond within a reasonable timeframe (generally within 30 days).

Complaints

If you have a complaint:

Step 1 — Contact Archer Lane Home Loans
📧 emily@archerlane.com.au
📞 0447 766 960

Step 2 — Escalate to Finsure Compliance
📧 complaints@finsure.com.au
📞 1300 346 787

If unresolved, you may contact:

Office of the Australian Information Commissioner (OAIC)
📧 enquiries@oaic.gov.au
📞 1300 363 992

Notifiable Data Breaches

We will notify you if a data breach is likely to result in serious harm, in accordance with the Privacy Act.

Changes to this Policy

This Policy may be updated from time to time.

Contact Us

Archer Lane Home Loans
ABN 42 641 140 874
Credit Representative Number 575223
Credit Representative of Finsure Finance and Insurance Pty Ltd (ACL 384704)

📧 emily@archerlane.com.au
📞 0447 766 960
🌐 www.archerlane.com.au